Pike13 review

Pike13 is a scheduling, billing and client-management platform owned by Jonas Software — the same vertical-software group behind Jonas Fitness and Jonas Club Software — aimed at fitness studios, martial arts and dance schools, tutoring/education businesses, and multi-location franchises. Three tiers are published down to the dollar: Essential $139/mo, Advanced $195/mo, Premium $249/mo, all billed annually (roughly 15% more billed monthly). All three carry unlimited staff seats and unlimited client profiles, so no published price caps how many members you can serve.

Capterra rates it 4.1/5 across 140 reviews — the largest review base of any platform in this catalog's most recent additions — with support the strongest sub-score (4.1/5) and reporting the most frequently cited complaint. There is no single consumer-facing "Pike13" app with its own store rating: clients book through a web portal, or through an optional white-label branded app whose setup fee requires a sales call to learn.

• Multi-service businesses that are not pure gyms

  Dance, martial arts, tutoring/education and franchise operators Pike13 explicitly targets alongside fitness studios.

• Owners who want pricing that never scales with member count

  Unlimited staff and unlimited client profiles on Essential, Advanced and Premium alike.

• Teams that want to try before they commit

  A 7-day free trial — backed by a support team 140 Capterra reviewers rate 4.1/5 on average.

It is a weaker fit for franchise networks with separately-owned locations (Pike13 charges extra per location but will not post the amount), for owners who want a branded, well-reviewed consumer app out of the box, and for anyone who leans heavily on custom reporting — the single most-cited weakness across the Capterra review sample.

We fetched pike13.com's pricing page directly on October 8, 2026 to confirm all three tiers.

Advanced adds website widgets, multi-location oversight, payroll/time tracking, digital waivers, custom reporting, email marketing and SMS. Premium adds API access and custom integrations, member progress/skill tracking, and a choice of a branded app or custom reports. Franchise networks with separately-owned locations pay an unpublished per-location surcharge, and the branded white-label app requires a sales call for its one-time setup fee.

The three subscription tiers are fully published; franchise surcharges, the branded-app setup fee, and the payment-processing rate are the real gaps.

For a single-location studio, the realistic range is $139–$249/mo depending on which features you need, with no member-count surprises waiting down the road. Franchises and anyone wanting a branded app should budget for an unquantified extra and get it in writing before signing.

• Scheduling & check-in

  Classes, courses and appointments; membership/pass check-in; automated waitlists; family and dependent accounts — Essential and up.

• Billing

  Automated billing, gift cards, card-fee surcharging — Essential and up.

• Operations

  Payroll and staff time tracking, digital waivers, multi-location oversight, SMS messaging, contactless check-in — Advanced and up.

• Reporting & marketing

  Custom reporting, email marketing, analytics pixels, room bookings — Advanced and up.

• Integrations & progress tracking

  API access, custom integrations, member progress/skill assessments, branded app or custom reports — Premium only.

What is weaker per reviewers: reporting is cumbersome and limited (the single most-cited complaint, 66% negative across 32 relevant reviews), there is no generic consumer app to check before buying, and both franchise pricing and the branded-app fee require talking to sales rather than appearing on the page.

Capterra puts Pike13 at 4.1/5 across 140 reviews — 79% positive sentiment, the largest sample of any platform we have added recently. Support is the standout sub-score (4.1/5, 76% positive across 54 reviews mentioning it), and the interface is called intuitive and accessible by 76% of the 33 reviews mentioning it. Staff-management tools draw 95% positive sentiment across 22 reviews.

The clear, repeated complaint is reporting: 66% of the 32 reviews mentioning it are negative, calling the reporting tools cumbersome and limited. Beyond that, there is no single consumer app to vet in advance, and both franchise multi-location pricing and the branded-app setup fee require a sales conversation.

Pike13 stands out for charging the same price regardless of headcount, where many rivals scale by member or location count. See Pike13 vs Mindbody for the full head-to-head against the category's generalist. Full ranking: best gym & studio management software.